FAQ Page

What is TROCP?

The Towing & Recovery Operator Certification Program™ (TROCP™) is a national certification program for towing operators developed by two of the industry’s top certification bodies: WreckMaster and Towing and Recovery Association of America, Inc. (TRAA).

What is TRSCP?

The Towing & Recovery Support Certification Program® (TRSCP®) is a national certification program for those employed in support staff roles within the towing and recovery industry. These roles include dispatchers, office managers, administrative staff, scene safety supervisors, compliance directors, non-operator company owners, etc. Despite not working on the roadway, these professionals make a critical contribution to the performance of their operator colleagues and the industry.

What if I have a TRAA certification?

All existing TRAA certificants have been imported into Towcert.com. An account has been created for you. You should have received an account activation email. This email will require you to select a password to access your account. If you did not receive an account activation email, please click here.

What if I have a WreckMaster certification?

All existing WreckMaster certificants have been imported into Towcert.com. An account has been created for you. You should have received an account activation email. This email will require you to select a password to access your account. If you did not receive an account activation email, please click here.

Will I lose any of my certifications?

All certifications obtained through TRAA or WreckMaster have been grandfathered into the new system. These will be valid until the certification expires. Recertification will be required in the new TROCP program.

What if I’m certified in the Towing & Recovery Support Certification Program (TRSCP)?

Not to worry, the TRSCP now lives at Towcert.com. Anyone already certified at either the TRSCP Entry Level or TRSCP Advanced Level will be able to keep and maintain their certification.

Do I keep my original ID number?

ID numbers that were issued by TRAA or WreckMaster will always stay with the participant.

What is the new TROCP Certification Level structure?

• TROCP Level 1 = Light Duty

• TROCP Level 2 = Medium / Heavy Duty

• TROCP Level 3 = Heavy Recovery Specialist®

How do the new level Structures compare to the old?

• TROCP Level 1 = (WreckMaster 2/3) (TRAA Level 1)

• TROCP Level 2 = (WreckMaster 4/5) (TRAA Level 2)

• TROCP Level 3 = (WreckMaster 6/7) (TRAA Level 3)

Do I have an account with Towcert?

All participants with TRAA or WreckMaster have been automatically registered with Towcert.com. This is where participants can find their wall certificate, exam grades, and more. An account activation email has been sent to all participants with an active certification or outstanding exam. If you did not receive an activation email, click here.

How do I access my certification records in Towcert?

To access your certification records, log into your Towcert account. If you are having trouble accessing your Towcert account, click here.

How do I recertify?

Your certification will come with an expiration date and need to be renewed. Simply log into your Towcert account and register for the recertification exam which equates to the highest level you’ve earned with us so far. If you are having trouble accessing your Towcert account, click here.

Is the TROCP exam Proctored?

All Towcert certification exams are proctored by a third party. To find out more about ProctorU and the proctoring process, click here.

How do I prepare for the certification exams?

Preparation for certification comes in many forms: training, professional experience, and/or written resources. For operators preparing for the TROCP, we recommend attending a training that corresponds with the level of certification you are attempting. Appropriate training programs are available from [WreckMaster Inc.]https://www.wreckmaster.com) and other affiliate programs. Again, training is recommended but not a requirement for TROCP certifications. For those that prefer a written study guide, there are resource guides available on Amazon for both the TROCP and the TRSCP published by the Towing and Recovery Association of America, Inc. (TRAA). Note, you are not required to do either of the above, but both preparation options are available to you if you want them.

How many questions are on the certification exams?

Each exam averages 50 to 60 multiple choice questions.

How long do I have to take the exam?

Each test taker will have 60 minutes to complete the exam.

Do I have to pay an additional fee for the proctor?

The proctoringfee is included in the registration price for the certification exam attempt. There is no additional cost to the test taker.

What do I need to take the exam?

• One form of government-issued photo ID (i.e. driver’s license, passport, military ID, student ID, etc.)

• A working webcam and microphone

• A strong internet connection

• A private room

What if I fail the exam?

If you are unsuccessful on the exam, you can purchase an additional attempt at a discounted rate. Simply login to your account and order a retest registration.

How do I contact Towcert?

Please contact Towcert by email at info@towcert.com or on Facebook.

What will I receive once I pass my certification exam?

Upon achieving a passing grade, you will be emailed a certification wall certificate. The certificate will include the operator’s name, certification level, date of certification, ID number, and expiry date.

What is the passing grade?

Test takers will have to achieve a grade of 75% or higher to pass the TROCP and TRSCP certification exams.

I originally certified with TRAA or WreckMaster and I need to recertify, what do I do?

Simply visit Towcert.com and place an order for a TROCP recertification exam. Follow the chart below to find the level that you need to recertify in.

• TROCP Level 1 = (WreckMaster 2/3) (TRAA Level 1)

• TROCP Level 2 = (WreckMaster 4/5) (TRAA Level 2)

• TROCP Level 3 = (WreckMaster 6/7) (TRAA Level 3)

Can I see what questions I got wrong?

Unfortunately, we cannot provide certification exam answers. If you would like to review your exam, please contact us at info@towcert.com and we will try to make arrangements.

How many times can I attempt the certification exam?

Each test taker will have 3 attempts per certification level. Note, separate registration is required for each test attempt.

How do I see my certification in my portal?

Please log into Towcert.com, click on “My eLearning” and “completed”. Certifications will be displayed there. If you have any questions, please contact us info@towcert.com.

Can I submit for TDLR with Towcert.com?

According to Texas Department of Licensure and Regulation’s (TDLR) website, Incident Management (IM) and Private Property (PP) Towing Operators are required to be certified by TRAA, WreckMaster, or a TDLR deemed equivalent, before they are eligible for an IM or PP license (https://www.tdlr.texas.gov/towing/apply-tow-operator.htm). We can upload your credentials to TDLR’s website once you’ve passed the TROCP Level 1-Light Duty certification exam. From there, TDLR can commence with your IM or PP license application. Operators wanting to submit for TDLR must email their driver’s license number and date of birth to info@towcert.com ahead of taking their exam.

How do I print my certificate?

Please log into Towcert.com click on “My eLearning” and “completed”.Select print certificate.

How do I get a digital copy or hard copy of my ID card?

Please email an ID order request to info@towcert.com.

Are there prerequisites for TROCP certification?

Yes, TROCP certification has prerequisites. The levels are sequential and have to be earned in order starting with the lowest level and working your way up to the highest level.

Exam Day: What to Expect

This article from ProctorU will walk you through the steps to take just before your exam, what you need to have on hand for your exam, and what you can expect from the launch process.

Please click here to view the Step-by-Step walk-through.