TRSCP Entry Level Prep Exam

An important aspect of support staff is:

Good customer service is:

Poor customer service can:

An external customer:

As support staff, you will communicate with external customers who might be:

An example of an internal customer would be:

Which of the following is recommended for conflict resolution?

Which of the following is considered a customer service best practice?

According to the National Highway Traffic Safety Administration’s (NHTSA) 2015 Traffic Safety Facts, nearly all motor vehicle incidents fall into ___ categories.

An incident occurring when the sides of two parallel cars touch is called a:

In addition to incidents, towing and recovery companies may receive calls for other types of services. Which type of call would NOT be classified as an incident?

The Towing and Recovery Association of America, Inc. (TRAA) recognizes three different general classifications of vehicles based on size and weight. Which is NOT a general classification?

Vehicles that require special consideration include:

Which is NOT classified an IM partner?

Fire and Rescue are typically responsible for _____ the incident scene.

Which of the following incidents occurs when a motor vehicle impacts a stationary object such as a light post, curb, ditch, or guard rail?

A rear-end collision occurs when:

Which of the following vehicles requires special considerations because of hazardous materials that may become exposed during an incident?

Which of the following Incident Management (IM) partner’s role includes the triage, treatment, and transport of crash victims?

During Incident Management (IM), law enforcement representatives are responsible for:

During incident management (IM), transportation and public works representatives are responsible for:

A high level of situational awareness is also critical for _______, effective, and safe support staff function.

Which changing variable(s) could impact a towing and recovery operation?

What weather condition(s) could increase traffic volume and make the field of operation more dangerous?

If a potential hazardous material is identified on-scene:

Corrective actions at a potential HAZMAT scene can include:

What weather condition can lead to dehydration and fatigue?

Warm weather conditions may require which additional resource for a safe and efficient recovery?

When learning the physical geography of an area you should:

Which of the following features pose unique dangers to drivers and could be hot spots for incident activities?

During reduced visibility scenarios, which of the following should always be available and utilized?

According to the National Traffic Incident Management (TIM) Responder Training (SHRP2), there are six (6) stages of a recovery scene. Which is NOT a stage of the recovery scene?

The removal of the obstruction from the travel lane is:

Who is typically first to have knowledge of an incident?

Understanding the stages and activities of a recovery scene helps you support the operator and _________________ at the scene.

Which is the stage when traffic flow returns to normal?

Which agency is responsible for removing disabled vehicles, clearing incident debris, and cleaning up spill cargo?

Which source can notify a towing company of an incident?

Incident notification that comes directly from the vehicle owner or operators is known as:

Which can serve as advance warning methods to help tow operators prepare to respond to potential incoming calls?

Which of the following is NOT a method of official notification of an incident?

Which of the following refers to a response resource featuring a driver cab with a long flatbed behind it?

Which of the following refers to a machine used to move aside load materials such as asphalt, demolition debris, or dirt?

Before dispatching personnel, which question should you ask yourself?

A truck that uses a hydraulic system to raise and lower the bed for easy loading is known as a

Understanding the basic abilities and limitations of each type of equipment will:

Human Capital is:

Which of the following could influence the availability of resources?

What are some types of equipment used in towing and recovery?

The term ___________ generally describes a vehicle engineered to hook up to the front or rear of another vehicle and move it.

What equipment type has crane capability?

As a support staff, one of the first and most important pieces of information you can gather is:

Support staff play a critical role in the communication surrounding an incident. You must be able to:

Many roadway and street names are similar. When gathering information, you should:

When responding to a recovery scene on the interstate, based on the direction of travel, the tow truck may be required to:

Landmarks help to fine tune the location for responders. A landmark can be:

The best way to identify an incident location is by:

In the event that law enforcement and fire are not on-scene, who can be designated Incident Commander?

What concepts fall under Incident Command System (ICS)?

When can the Incident Commander change during the incident?

Who is responsible for all aspects of an IM response including “establishing objectives, planning strategies, and implementing tactics”?

The __________ was established as a set of best practices for responders at all jurisdictional levels and across all disciplines to allow for more efficient and effective cooperation.

Which traffic control conditions could pose a safety hazard on-scene?

What methods can you use to properly identify cargo?

According to the Federal Motor Carrier Safety Administration (FMCSA), there are how many categories of hazardous materials?

The operator reports a hazardous material placard on-scene, what should you do?

The ICS Safety Officer’s responsibilities include:

During an active recovery, office staff can expect to receive external calls from:

To understand the situation on-scene and support on-scene responders, you should ask:

The goal of the whole recovery team is to:

Identify which is NOT a physiological consideration of on-scene responders?

Access to basic needs can be limited during a long recovery. What are some of these needs?

The body’s response to loss of water and salt from heavy sweating is:

Which condition(s) are medical emergencies that may result in an operator’s death?

Symptoms of ___________ include shivering, stomping their feet to generate heat, confusion, lack of hand eye coordination, disorientation, dilated pupils, and slowed breathing.

Multiple incidents can occur simultaneously or in rapid succession. Priority Calls include:

Multiple incidents can occur simultaneously or in rapid succession. Secondary Calls include:

In the event of multiple calls simultaneously, support staff must:

When dismissing equipment from the scene:

On-scene responders should:

What is NOT part of the post incident assessment?

What metrics are NOT covered in the post incident assessment?

What is the goal of a post incident assessment after an intermediate or major incident?

What is another term for post incident assessment?

Lessons learned during post incident assessments can enhance the coordinated activities of the _________.

What are the benefits of a post incident assessment?

Which external customers might inquire regarding post incident procedures?

When it comes to post incident communication, the towing company’s primary customer is:

A fully insured vehicle has been deemed a total loss by the insurance company. Which is true?

The vehicle owner wants an itemized invoice and documenting photos, what do you do?

Why should you attend courses on incident management?

The benefits of support staff periodically performing a “ride along” or shadowing include: